What is the production time?
Production time varies based on the item ordered. Typical production is 2-3 weeks plus ship time. Ship time is generally 3-5 days.
How will my order be shipped?
Shipping is via FedEx or UPS at cost based ont he level of service you require to get your merchandise on time. Shipping charges will be billed separately and will not be reflected in your order total.
How accurate are the online prices?
Prices are subject to change without notice. If any change is made that affects pricing, we will request customer approval prior to changing the order and prior to placing the order.
What are the terms for order cancellation?
Customers are liable for all charges incurred by ePromotional Products up to the time and date of cancellation or 30% of the order value, whichever is greater. If an order is cancelled after it has been completed but has not yet shipped, the customer is liable for the merchandise and disposition of the merchandise.
What is the refund policy?
Refunds will only be issued if and only if the following two conditions are met:
- ePromotional Products did not follow the order and/or art instructions and made a clear error in either product supplied or artwork supplied (wrong imprint colors, typos, wrong image).
- Merchandise has been returned to the factor.
Can I get a refund if I am unhappy with my order?
We try to assure that customers are satisfied so we will work with you to address any concerns you may have. We are unable to provide refunds simply because the quality of the product did not meet expectations. If you have concerns about the final product, we are able to provide samples, proofs, and pre-productions physical samples to assure you are happy with the item prior to production of a complete order. Once the preproduction proof is approved and order is delivered, the order must be paid in full and is non-returnable.